y Airdog has started to make abnormal noises, like a crackling or zapping sound. What's the problem?
As an electrostatic air purifier, Airdog air purifiers can make a static or crackling noise similar to an electric fly zapper if it senses a big particle (hair, piece of styrofoam, bugs) or a build-up of particles (dust, smoke, etc.) on the collecting plates, wireframe, or the grey colour liner inside. So, this noise typically indicates that deep cleaning is needed. Also, before you clean, you should run a quick and easy Diagnostic test to narrow down the area from which the noise is coming. You can turn it off, unplug it from the power source, and wait 10 minutes for the static inside to dissipate. Then, open the back cover, remove the collecting plate, close the rear cover panel, and turn it back on. Listen for the noise. Listen if the noise goes away when the collecting plate is not inside. If so, you know it is that filter that needs to be cleaned. If the noise continues, repeat the process but remove the wire frame this time, and run the unit without the wireframe or the plates inside. Suppose the noise continues when the wireframe and collecting plate are not in the machine. In that case, it likely means the main unit has a hardware or software issue that the Airdog Service Center needs to look at.