Support - Airdog

What payment plans or financing options do you offer?

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We partner with Affirm for payment plans. If you have a Shop Pay account, limited financing options are also offered. Please check out using Affirm or shop and then you will see the various financing options that's available to you.

What is the white powdered stuff on the strings of wire frame?

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It is silica which is built up from air pollutants. It's normal to have some white deposits on the wires. You may use a sponge to remove it. Without creating any contact between water and the wire frame.

How do I use the remote control?

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The remote control is powered by a CR2025 small round battery that can be found at your local stores. To turn on/off the machine, press the power button on the remote control. Press the "+" / "-" button on the remote control to adjust the fan speed. After cleaning, you may also use the remote control to clear the "C" display. Press and hold the Reset button on the remote for about 6 seconds to clear the "C" on display.

How do I connect my Airdog to WIFI?

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Hold the power button until the unit restarts, and you should see the wifi lights flashing. Then you could follow the APP setup guide in the user manual to complete the connection.

Why is my unit is not turning on?

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First, ensure your Airdog is plugged into the power source (wall outlet, etc.). Also, ensure the power cord is not broken/damaged (i.e., your puppy chewing on it, etc.). Next, ensure that the back plastic cover is completely closed and the catalyst filter is fully inserted. Suppose either of these 2 parts is partially inserted. In that case, the power toggle switches connected to them will not allow Airdog to power on. This is a quick and a easy check to do. ( For X8 models, check these 2 parts as well as the 3 additional parts that also have toggle switches needing to be fully engaged. Those are the two side covers and the top plastic cover. Make sure all 5 pieces are "snapped shut in place" fully.) If lights are turning on, but the fan is not blowing air, the most likely cause is that it needs a new fan motor replaced. If lights are not turning on, the most likely cause is that it requires a new electronic control board replaced. For either of these reasons, contact Customer Service to get the unit serviced and repaired. Contact Airdog Customer Service by emailing support@airdogusa.com.

My Airdog has started to make abnormal noises, like a crackling or zapping sound. What's the problem?

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As an electrostatic air purifier, Airdog can make a static or crackling noise similar to an electric fly zapper if it senses a big particle (hair, piece of styrofoam, bugs) or a build-up of particles (dust, smoke, etc.) on the collecting plates, wire frame, or the grey color liner inside. So, this noise typically indicates that deep cleaning is needed. Also, before you clean, you should run a quick and easy Diagnostic test to narrow down the area from which the noise is coming. You can turn it off, unplug it from the power source, and wait 10 minutes for the static inside to dissipate. Then, open the back cover, remove the collecting plate, close the rear cover panel, and turn it back on. Listen for the noise. Listen if the noise goes away when the collecting plate is not inside. If so, you know it is that filter that needs to be cleaned. If the noise continues, repeat the process but remove the wire frame this time, and run the unit without the wire frame or the plates inside. Suppose the noise continues when the wire frame and collecting plate are not in the machine. In that case, it likely means the main unit has a hardware or software issue that the Airdog Service Center needs to look at.

I hear a clicking noise when the collection plates are inserted. What should I do?

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Please clean the collecting plates and make sure it's fully dried before putting it back into the unit.

How do I clean the catalyst filter?

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You may wipe it with a damp cloth or vacuum cleaner to evacuate the dust collected. Afterward, put the catalyst filter under direct sunlight to evaporate the accumulated moisture.

How to clean collecting plates?

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The large metal collecting plates could be washed in the dishwasher running a full cycle. After cleaning, ensure it's thoroughly dried before being put back into the machine. If the collecting plates are dirty, you could soak them in the water with detergent for 20-30 minutes before putting them in the dishwasher. You could turn on the air purifier, switch to the fan mode, then put the collecting plates on top of the air purifier overnight to be blown dry. This helps avoid any potential problems with damp collecting plates.

How should I clean wire frames?

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You could wipe it with a damp sponge. Please follow the cleaning tutorial video on our website for further guidance.

How will I know when to replace the Catalyst Filter?

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The catalyst filter may need to be replaced if it develops an odor. When it collects an odor, you can remove the filter and put it under direct sunlight to dry out the moisture. The evaporation process can help to remove the odor. If drying doesn't help eliminate the smell, it's time to replace the catalyst filter. You can order it through our website. Make sure to select the correct model (X3, X5, or X8).

How often do I need to replace the catalyst filter?

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The replacement frequency depends on where it is used. Whether you have pets or cook a lot affects the usage lifespan of your catalyst filter. It usually varies from 6 to 24 months. But we also have customers who always keep their original catalyst filter.

Do Airdog air purifiers have any consumable parts which need to be replaced regularly?

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The only consumable part of Airdog air purifiers is the catalyst filters. Usually, it can be used for 2 years if you are regularly "dry" and lay the catalyst filter under the sun every 3-6 months. But the actual usable life depends on where it is used (for example, inside the home of someone who smokes or is a pet owner) and how often it is used.

What is the recommended cleaning frequency if the air purifier is used on a consistent and daily basis?

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Cleaning frequency depends on the area's quality. Airdog air purifiers remind users to clean by showing "C" instead of AQI numbers on the display panel.

Does Airdog air purifiers expel any ionized particles?

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The Airdog air purifiers do not expel any ionized particles as we neutralize them on collecting plates before they are released into the air.

Is H13 filter for FitAir washable?

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The H13 filter is not washable. It needs to be replaced regularly. Our other products, X3/X5/X8, use washable filters which can be washed and recycled.

Is FitAir certified for eliminating COVID-19?

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It can help, but it has yet to officially get the FDA certificate as it's too advanced to find the proper procedure to test it. However, we think the following video from this doctor might help to answer your question: https://www.youtube.com/watch?v=6UPLAtszdOM&t=38s

X5 Wire frame winding the wire ?

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Notes：1. Don't tie the wire. 2.Tighten the wire when winding. 3.The screws at both ends of the wire need moderate strength,and the wire is easy to break if it is too tight.

Faulty sensor ?

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Replace sensor. Here is the video:https://youtu.be/TTCz7DTIxSw

No number displayed when pressed the button

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Check whether the connecting belt of the transfer plate has come off （The far left connecting belt). Here is the video:https://youtu.be/1n-wzaA8SyY

Display screen Keep showing digit"8",unchanged and low digits，digits do not respond to smoke?

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Check whether the connecting belt of the transfer plate has come off （The PM2.5 connecting belt）. Here is the video :https://youtu.be/LQO4pyiQPhc

Fan does not work ?

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Check whether the connecting belt of the transfer plate has come off （FAN connecting belt）.Here is the video:https://youtu.be/FihvNTWJofE

Lights flickered and the unit keeps making noise

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Replace the keypad. check whether the connecting belt of the transfer plate has come off（the middle two connecting belts）.Here is the video: https://youtu.be/0cBZam5oGcg

Unable to start the unit ?

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Replace the main control panel : Here is the video:https://youtu.be/OL-tuSfzEgQ

Are Airdog X series air purifiers producing ozone?

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Actually, almost every Ionic air purifier technology has the potential to produce small ozone in some circumstances. You may worry about it's harmful to your body. However, most air purifiers produce very little ozone and they do not harm people's health. You may ask the question of how much ozone the Airdog X series air purifiers create. They just produces minimal trace amounts of ozone just at 0.0021 ppm (parts per million) It is far below the CDC’s National Institute for Occupational Safety & Healthy (NIOSH) recommends ozone exposure limits of 0.1 ppm. So ,Airdog X series air purifiers are very safe.

Air Purifier Hepa vs. Ionizer - Which One Is Better for Your Home?

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There are two types of air purifiers available today: ionizers and HEPA filters. Both work by removing particles from the air, but they do so in different ways. An ionizer uses electricity to create ions that attach themselves to airborne particles, while a HEPA filter traps particles through a combination of electrostatic forces and high-efficiency filtration.

How can I know that my air purifier is really cleaning the air?

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The best part of the Airdog air purifier is that you could see the effect with your own eyes! You will notice the AQI (Air Quality Index) number decreasing when the air purifier is on. Also, after using Airdog air purifiers for a week, you can actually see many of the pollutants absorbed on the collecting plates when you take the plates out to clean.

Do I have any maintenance costs if I own an Airdog air purifier?

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NO. Airdog air purifier is a cost-effective and environmentally green solution.

A. Collecting plates in Airdog air purifier is a washable and reusable part, so no more need on spending money on HEPA filters.

B. Composite catalyst layer is also reusable; you may put it directly under the sunlight for 1~2 hours to refresh it.

More details about our product, pls click this link ： https://airdogint.com/product/list

Airdog X3 uses high voltage inside. Is it safe for home use?

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Airdog X3 uses an advanced electronic design built around safety. The power consumption of Airdog is equivalent to only a small light bulb! It has high voltage inside but very low current in the order of micro-amps. The high voltage runs on a direct current to avoid any possible electronic perturbation. Clik this link for more details: https://airdogint.com/ProDetail/Airdog-X3-Household-Air-Purifier.html

I am concerned about X3 air purifier safety. May I know more details?

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Airdog X3 is built around Safety 1st ! We have implemented the following:

A. Smart control: The “smart electronics” control circuit continually monitors the current and voltage levels, and suppresses them whenever there’s any abnormal situation;

B. Anti-fire: Airdog X3 is manufactured with the highest V0-grade fire retardant plastics housing;

C. Child lock: It prevents improper operations when children are playing around it;

To know more about us,pls click this link : https://airdogint.com/ProDetail/Airdog-X3-Household-Air-Purifier.html

Are you the air purifiers manufacturer?

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Yes, we are the manufacturer. In fact, we have specialized in the air purifiers field since 2007. After 15 years of development, now, we have a rich connection all over the world in this field. Many brand buyers have good cooperation with us, you can click here to know more about our factory. We are happy to be your potential supplier. Know more about us, pls click this link：https://airdogint.com/single/about.html

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