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FAQ

  • What is the white powdered stuff on the strings of a wire frame?

    t is silica which is built up from air pollutants. It's normal to have some white deposits on the wires. You may use a sponge to remove it. Without creating any contact between water and the wire frame.
  • X5 Wire frame winding the wire?

    Notes:
    1. Don't tie the wire. 
    2.Tighten the wire when winding.
    3.The screws at both ends of the wire need moderate strength, and the wire is easy to break if it is too tight.
  • Faulty sensor?

    Replace sensor. Here is the video: https://youtu.be/TTCz7
  • No number displayed when pressed the button

    Check whether the connecting belt of the transfer plate has come off  (The far left connecting belt). Here is the video: https://youtu.be/1n-wzaA
  • Display screen Keep showing digit"8",unchanged and low digits,digits do not respond to smoke?

    Check whether the connecting belt of the transfer plate has come off (The PM2.5 connecting belt). Here is the video: https://youtu.be/LQO4pyiQPhc.

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Airdog is a professional air purifier manufacturer with over 20 years of experience, focusing on Air Purifiers & Air Humidifiers & Air Fan OEM/ODM service for the leading brand all over the world. Highly recognized by 30+ international partners and millions of customers worldwide.
 
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